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Terms & Conditions
These terms and conditions apply to and govern your use of the Luqta App. Your use of this App constitutes full acceptance of these terms and conditions in full. Website Use License:
The Customer acknowledges and agrees that their use of the App constitutes an explicit and clear acknowledgement that they have read and understood the terms and conditions of this Agreement and the manner in which they may use the App. This acknowledges their express acceptance and agreement to the terms and conditions of this Agreement and their compliance with them, and they are fully legally and legally competent. The Customer's use of the Website constitutes their express agreement to comply with and comply with all the terms and conditions of this Agreement and all the terms and conditions of the Luqta App. The Customer understands that if they choose to accept the terms and conditions, the terms and conditions of this Agreement shall be effective against them.
Unless otherwise stated, we own the intellectual property rights in the Luqta App and the materials contained therein, and subject to the license below, all such intellectual property rights are reserved. You may view and download for storage purposes only, subject to the restrictions set forth below and elsewhere in these Terms and Conditions.
You must refrain from:
• It is understood and agreed upon, both explicitly and implicitly, that no member or customer may use the site's services and engage in the sale or purchase of prohibited, suspicious, or stolen products, or any products considered in violation of the applicable laws and regulations of the Kingdom of Saudi Arabia and any other government agencies with the authority to supervise and monitor local trade services and e-commerce regulations and provisions. If this is proven, the user shall be held legally and personally liable and acknowledges that they bear full legal responsibility. They also acknowledge that Luqta bears no legal liability.
• You may not withhold delivery of a product purchased from you as long as the buyer complies with the stated terms. • Use communications resulting from purchases or sales on the app to complete other transactions, directly or indirectly.
• Claim that a product has not been sold when Luqta believes it has been successfully completed in accordance with the User Agreement and the Site Terms.
• Harm the Luqta app by misusing the shipping services, My Wallet service, or any other app features.
Acceptable Use:
You must refrain from using the Luqta app in any way that causes or may cause damage to the app, impairs its availability or accessibility, or is used in any way that is unlawful, illegal, fraudulent, or harmful, or is related to any unlawful, illegal, fraudulent, or harmful purpose or activity.
You must not use the Luqta App to copy, store, host, transmit, send, use, publish, or distribute any material that contains (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious or harmful computer software.
You must not conduct any systematic or automated data collection activities (including, but not limited to, scraping, extracting, or harvesting) on or in connection with our App without our express written consent.
Luqta Sales Policy: • For products listed for less than 100 riyals, the seller will deduct a 10% app commission and a 1 riyal bank transfer fee.
For receivables, the seller will deduct a 10% app commission and a 1 riyal bank transfer fee.
• For products listed at a price of 100 riyals or more, the seller will deduct a 15% commission from the app and a 5 riyal bank transfer fee for the dues.
The Luqta commission includes the following services: • Display services in the app and website, unlimited number of products. • Providing all secure payment options for your customers (Apple Pay, Mada, Visa, Cash on Delivery, STC Pay). • Product pickup and delivery service from your doorstep. • Our team serves your customers, with a protection period and buyer satisfaction confirmation to ensure consumer rights. • Fast delivery options within the same city and shipping to all parts of the Kingdom.
• Competitive delivery prices, discount offers, and marketing. • Additional income and automatic transfer of your dues within 10-20 days of confirmation that the buyer has successfully received the product.
Buyer Protection and Return Policy: If a buyer purchases a product and does not receive it, or receives a product that differs from what was described and photographed on the offer page, the buyer can
contact Luqta and return the product and receive a refund, subject to the conditions below: 1. All you have to do is click on Help and contact customer service within a maximum period of 3 days from the date you received the product
that you wish to return.
2. If it is confirmed that the product does not match the description provided by the seller in the app, you will receive All the money you paid, plus the shipping cost, will be refunded.
3. After the app management receives the report, it will take the necessary steps to verify the case and its details. If Luqta determines that the seller has intentionally committed fraud, Luqta will suspend, block, and cancel the seller's membership in the app. Luqta reserves the right to charge the seller compensation for the buyer, as well as shipping and delivery costs. Luqta reserves the right to take any additional legal action.
If the return is due to an error at the seller's expense or a problem with the product sent: • If the buyer objects within 3 days of receiving the order (the protection period provided by Luqta),
Luqta will bear the shipping costs paid to ship the item to the buyer, and the seller will bear the shipping costs for returning the product.
• If the buyer objects after 3 days of receiving the order (only if the app approves the return of the product),
The buyer will bear the shipping costs paid to ship the product, and the seller will bear the shipping costs for returning the product. If the return is due to the buyer's error and is still pending, the seller will bear the shipping costs for returning the product. The product is in its original condition:
If the buyer objects within 3 days of receiving the order (the protection period provided by the Luqta app), the buyer will bear the cost.